Closed for Christmas 2023
Closed for Christmas 2023 – The full team at U RESIN are now on Christmas Holidays!
CLOSED: 22nd December 2023 REOPEN: 15th January 2024
Our website will remain open and available to place orders, book workshops or purchase gift vouchers. Any online, email or stockist orders will only be processed upon our return to our factory on the 15th January 2024. This includes all click and collect or shipping orders – No orders will be available to collect during our holiday break.
Our team will only return to the shop and factory from the 15th of January 2024. From the 15th of January we will be making resin batches, replenishing shelf stock and packing all orders placed throughout the holidays. We anticipate to have all outstanding holiday orders processed within 3 business days of returning from break. All orders will be packed by the order Number in which it is received to ensure complete fairness to all customers.
Any orders with outstanding payment balances will only be processed once payment has been received. Any orders placed by email will also be provided an invoice for payment. Any click and collect orders placed during the holidays will be emailed once ready to collect from the 16th of January 2024.
Workshop tickets can still be booked and will be confirmed upon our return to our factory in the new year. Follow up reminder emails will also be sent closer to the date of the workshop.
Gift Vouchers will be available on our website. We will continue to send E-Vouchers throughout the holidays. However please expect some delays in the sending of vouchers, as emails will not be monitored daily, as usual. Vouchers will be validated from the day we process and send them.
Any email or social media message enquiries will continue to responded too throughout the holiday break. However as emails and socials will not be frequently checked, please do expect delays in replies. Any email or message enquiries not replied to during the holiday break will be responded too upon our return to work in January 2024.
For any urgent matters, please text us: 0437 054 548 – With your full name and urgent matter.
We will do our best to respond and assist as best as possible. For any shipping delays, transit issues or order enquiries, please email our team: firstname.lastname@example.org
With your Full Name, delivery address, order number and enquiry for us to easily follow up and assist where we can. Please note: if there are transit delays experienced, there is unfortunately nothing we can do unless a courier declares a parcel damaged or lost in transit.
We will continue to lodge enquiries should your order be undelivered after the Estimated delivery date. Should any orders be damaged upon receiving or lost in transit, please contact us immediately with photos for us to follow up and provide updates. If any orders are returned to us due to unavailability or incorrect addresses provided we will contact you once we have confirmation. Any orders returned to us will incur a re-delivery fee and will only be re-processed upon our return from the Christmas break in January 2024.
From the Team at U RESIN, we hope you all have a wonderful Christmas break and look forward to another fantastic New Year!!