FAQ's
General
Art
Casting
UPDATED 23/03/20 - Orders will still be packaged and handled as quickly as possible in our factory. Some items are currently out of stock and may not be able to return for some time (imported items, etc.). We will do our best to offer a similar item or website credit if it is not available.
Shipping is still available Australia wide, however most courier companies (including: Fastway/Aramex, Australia Post & Couriers Please) are updating their services to a 'No Contact' delivery.
This means, parcels will still be delivered and drivers will practice social distancing.
The driver will knock on the door, then place the goods on the ground and step back.
The driver will obtain the receivers name and enter this into the scanner. If you are not there, the goods will be left in a safe location and photo will be taken for proof of delivery.
UPDATED 01/04/20 - All courier/ delivery services are seeing an uplift in parcels as more people shop online during these times. Between this, Less Air freight (Australia Post) options and stricter border controls, couriers are experiencing significant delays.
Read more: AUSTRALIA POST
Whilst it is not ideal for us or our customers, this is completely out of our control until the COVID-19 virus has settled and all services / rules return to normal.
Please note: during a pandemic, courier services can be delayed. As soon as we hear more from the courier companies directly, we will continue to update the information we are provided.
For local Perth customers, as of 24/03/20 we are now CLOSED for all collections or store visits until further notice. Shipping is available to all customers.
UPDATE 15/04/20: Free shipping is now available to Perth customers in the metro area when you spend $200 or more.
Due to the recent Government restrictions, we will not be participating in any upcoming Exhibitions or Stalls, until the all clear has been provided and all events are rescheduled.
All workshops will be postponed until further notice. If you have made a booking, please contact us for a full refund.
UPDATE 27/04/20: All courier services, including AUSTRALIA POST are currently experiencing higher demand than their Christmas Periods, with over 180million parcels moving daily. Please be patient during these times as this is 100% out of our control and delivery services are doing the best they can.
UPDATE 08/10/20: NO INSTORE COLLECTIONS OR APPOINTMENTS AVAILABLE UNTIL JANUARY 2021.
UPDATE 25/01/21: Our Shop is now open again, as well as 'Click & Collect' from our website. It is available Monday - Thursday only. Workshops will begin to be rescheduled, however capped at 10 students per class to ensure safe social distancing.
Delivery is always available, however there are still shipping delays being experienced. Please be patient with us and our chosen courier services as we are doing everything we can to process all orders as quickly and efficiently as possible.
We are now offering permanent free 'standard' delivery on all website orders over $150. This is automatically applied during checkout once you have $150+ in your cart, and have a metro-based postcode.
The following Postcodes are eligible for free delivery: 6000, 6001, 6003, 6004, 6005, 6006, 6007, 6008, 6009, 6010, 6011, 6012, 6014, 6015, 6016, 6017, 6018, 6019, 6020, 6021, 6022, 6023, 6024, 6025, 6026, 6027, 6028, 6029, 6030, 6031, 6036, 6038, 6050, 6051, 6052, 6053, 6054, 6055, 6056, 6057, 6058, 6059, 6060, 6061, 6062, 6063, 6064, 6065, 6066, 6069, 6070, 6071, 6072, 6073, 6076, 6081, 6090, 6100, 6101, 6102, 6103, 6104, 6105, 6106, 6107, 6108, 6109, 6110, 6111, 6112, 6121, 6122, 6123, 6124, 6125, 6126, 6147, 6148, 6149, 6150, 6151, 6152, 6153, 6154, 6155, 6156, 6157, 6158, 6159, 6160, 6162, 6163, 6164, 6165, 6166, 6167, 6168, 6179, 6170, 6171, 6172, 6173, 6174, 6175, 6176, 6208, 6210
Yes we do! We are now available for in-store walk-in purchases.
Our Shop is located at: Unit 4 / 24 Alloa Road, Maddington, WA 6109.
Open hours:
Monday - Thursday: 9:30am - 3:00pm
Friday - Sunday & Public Holidays: CLOSED.
We offer a wide selection of our products in store that can also be found online. Please note, some items are 'Made to Order' and may not be available in store.
AFTER PAY is also not available in store. After pay is only available to online orders.
If you already know what you are after, 'Click & Collect' is available from our website.
If you are based in Perth, you can now place and order online using our 'Click & Collect' service.
This is the fastest option to secure your order and the items you are ordering. Click & Collect is available:
Monday - Thursday: 9:30am - 3:00pm.
Friday - Sunday & Public Holidays: CLOSED.
All resin kits are made to order. Upon placing your order, you will receive a confirmation email, this is to note we have received your order.
Once we have made and packed your order, you will be notified by email with a ‘Confirmation of Completion’ and a text message to confirm with available collection days and times. All orders do require a minimum of 1 full business day to process and complete.
We ship all of our products to anywhere within Australia (including rural, regional and isolated locations). Shipping times will vary depending on where you are located.
For more information on shipping times, please see ‘How long does shipping take?’.
We endeavour to have your orders completed within 1-3 business days (depending on demand, up to 5 business days) so long as all items are in stock. Which you will then receive a 'confirmation of completion' email once the order is ready and shipped.
If out of the general metro city areas, please allow an additional 3-5 business days for shipping.
UPDATE 15/04/20- CURRENT: Please expect delays with all courier and delivery services due to COVID-19. For more information, see "How does COVID-19 affect me ordering?"
These are approximate times only and will be subject to the particular courier services we use, as well as any pandemics, crisis, influx, public holidays or government restrictions that may occur at any time.
Shipping is automatically calculated upon the checkout procedure. Shipping rates start from as low as $9.95 and depend on the total order weight/volume and destination.
Free shipping is available to all Perth Metro Customers on all website orders over $150.
If you are having trouble adding to your cart, we would recommend clearing your ‘cache’, refreshing your browser and ensuring you ‘accept’ the cookies.
Once clicking ‘Add to Cart’ allow the store to reload before clicking on the cart or adding additional items. It should then appear to checkout. Once in the checkout you can adjust the quantity of items your require and hit ‘update’ to adjust the cart.
We can ship all orders to a Residential or Commercial address only. No PO BOX or Parcel Locker addresses.
Whilst we can provide estimations of arrival times, they are not definite. Couriers can incur delays for a number of reasons including: fires, road closures, Christmas, public holidays, pandemics and more.
If we have to lodge an investigation, we will do our best to keep up to date with the correspondence and notify you when we receive responses.
If you have not received your order within the estimated delivery time provided and an investigation has been lodged, should the results come back with the goods being declared lost, we will organize a new order to be shipped out immediately, and lodge an insurance claim on the original order.
If you receive your order and notice any damage to items purchased, please email us immediately with your order number and photo evidence of the damaged items. Do not dispose of items. We will discuss the matter accordingly and resolve the best way we can. When we are happy with the proof of damage we will be able to provide you either a replacement (if stock is available) or a discount code for our website to use freely on your next purchase.
Please choose carefully when placing an order on our website. We do not offer returns, exchanges or refunds for a 'change of mind' on orders.
Please see our Terms & Conditions for more information on returns.
24/11/20 - We are just 1 month away until Christmas which means the Christmas rush has already begun!
We are doing our very best to process all orders as quickly and efficiently as possible. With the increased demand, please allow 1-3 business days for processing prior to shipping.
Once the order has been processed and shipped, a confirmation email is sent along with tracking information. (Please see 'I placed an order, can I track it?) Once the order has left our factory, the delivery time is entirely out of our control.
Due to COVID-19 there is already an increase in demand for delivered items and now with Christmas it is continually getting busier. To avoid delays if you need products urgently, please do not wait to place your order.
Please see 'How long does Shipping take?' for more information on delivery times to each State from our factory in WA. Please also allow an additional 3 business days to all shipping timeframes.
Orders are always packed by the Order# that is received to ensure the fairness for all customers.
The U RESIN Family will be officially closed from the 22nd of December 2020 and will re-open on the 13th of January 2021.
Any orders received (online, via email, etc.) after the 20th of December 2020 will not be processed and packed until our return on the 13th of January.
Any emails, enquiries or messages will be responded too, however please expect delays.
NO Appointments or collections will be available during this time.
We hope you all have a fantastic Christmas & New Year!
- U RESIN x
As part of the 12 days of U RESIN Christmas 2020, additional Terms & Conditions apply:
*Each daily special is only applied to each specific date. Specials will not be extended.
*All specials are exclusive to the dates/ times of Perth, WA (AWST).
*Discounts is only applicable on the selected products. Only whilst quantities are available.
*Online sale only. Collections can be arranged as long as the order is placed online.
*Discount cannot be used in conjunction with any other offer.
*Order must be placed during the specific sale time for the discount to apply.
*Orders cannot be amended or altered or held at any point during the sale.
*Days including 'Free Gifts' are chosen at random during the processing of your order. Additional items are not required to be added to your cart. Free colour options cannot be personally selected.
*Discounts on resin items are already deducted before the checkout procedure.
*Storewide Specials and Free Shipping will require the input of a 'code' during checkout for the special to apply.
Please expect delays on the processing of your order during the month of December, as well as the shipping of your order.
Our U RESIN Flex UV, Standard UV, Thick UV & Liquid Glass resin systems are all a simple 1:1 ratio by volume.
This means for a total of 200ml, you will require 100ml of Part A (Resin) & 100ml of Part B (Hardener)
This depends on the ambient temperature as well as the temperature of the resin.
When both the resin and room temperatures are between 22- 25 degrees Celsius the working time for our art systems are between 45-60 minutes.
The cooler the resin and weather, the longer the working time you will have. The warmer the resin and weather, the shorter the working time you will have.
Ideally the temperature for both the resin itself and room/working area should be between 22 - 25 degrees Celsius.
We recommend using either our 400ml, 1L or 2L Measuring jugs with measurements provided which you can measure equal parts of A and B into before mixing.
With a stirrer or scraper begin mixing the resin and hardener together.
Mix for 2 minutes ensuring you scrape the sides/walls and the bottom/edges of the container. Once you have mixed well, we recommend pouring the mixed material into a new measuring container and mixing for an additional 1 minute, for the best results.
Definitely Not!! Water will not help and only ruin your art. Water-based products are also no good for resin art as water and resin will repel and cause issues when trying to cure.
Safety is extremely important, especially when working with epoxy resins!
If you are under 16 years of age or pregnant, please DO NOT use epoxy resin (of any brand).
All of our products come with basic safety & working instructions. We would also recommend finding a suitable and comfortable respirator with P2 filter protection, if you are unable to work in a well ventilated, low-traffic area.
Nitrile gloves should also be worn whenever handling or working with resin.
For more information on Safety Procedures, please email us with the resin system you are using, for a digital copy of the (M) SDS.
We recommend you don't.
Our Systems have been primarily designed for art purposes and do not have the correct properties for using as a kitchen surface/ high wearing surface top.
If you are creating coffee tables, or more decorative tables/ display pieces with low wear and use, then our systems will be fine to use. As they are designed for Art.
We would recommend the U RESIN Liquid Glass system for decorative table tops.
Absolutely! Whilst a new layer can be done sooner, for the best surface and adhesion, we recommend letting the initial resin layer to cure for 24 hours before pouring additional layer.
If you are leaving the piece for longer than 24 hours, we recommend you sand the artwork first, to ensure better adhesion to the new layer.
The possibilities are endless, as are the layers!
This yellowing is due to oxidisation of the Hardener (similar to a banana). The more air/moisture it is exposed too whilst unmixed, the more noticeable the yellowing will appear. The longer the Part B sits or is left open the quicker the yellowing will occur.
Yellowing is generally more noticeable in large volumes (i.e. will be more noticeable in a 5L bottle as opposed to a 500ml bottle which less volume)
The Resin is still perfectly fine to use, and you will notice that once it is mixed together with the Part A, the colour will dilute and be clear to use with pigments, etc.
To delay the yellowing, make sure the resin is away from direct sunlight and kept in a dark dry and preferably cool area, with the lids tightly sealed.
No.
As each resin is formulated differently, it is best to avoid mixing different resins together.
By mixing resins together, you make get dimples, webbing or tacky spots (just to name a few) throughout the art due to a reaction or lack thereof between different brands.
However, applying separate layers of resin on a piece of art is completely ok. We recommend sanding in-between layers.
Artworks can become dimpled or rippled from a number of factors, including but not limited to the following:
1. Type of resin - some resins are far too thin/ low viscosity and when applied to a surface will not cover the surface enough.
2. Unmixed/ Uncured resin - When the proper reaction has not occurred or the resin is not properly mixed this can cause issues in the art.
3. Using a heat gun or flame too close or for too long to the resin can also cause ripples and dimples.
4. Not enough resin - If a board is 40cm and requires 300ml of resin, we generally recommend mixing and applying more and allowing the excess to drip off. By applying less than necessary and trying to stretch it, can cause the resin to dimple.
5. Contamination - If you are using alcohol inks, oil paints, or there is an oily residue on the surface and it is not completely dry or cleaned prior to applying resin, this can also dimple as the resin will repel.
Resin can remain sticky or tacky for a couple of reasons:
1. Bad mixing - If your resin was not mixed thoroughly for 2-3 minutes, scrapping the sides and bottom of the container, there can be unmixed resin on your piece.
2. Incorrect ratios - If you have too much resin or hardener, there is excess of one part that has nothing to bond too, which will leave tackiness on the art surface.
3. Contamination - If there is something existing on the surface or something that is mixed into the resin that acts as a repellent, this can cause the resin to stay uncured and tacky.
Yes, you can add as many pigments to your artwork as possible.
We generally stick to a simple rule of 5 colours when creating an artwork: Black or White - Light, Medium, Dark Shade and a Metallic.
Colour pigments can be mixed together to create a new shade of colour, turn a transparent pigment opaque or turn a pigment metallic/ shimmery.
Whilst you can use many colours, we recommend only using 2-5% colour pigment to resin ratio to ensure the best effect and finish.
Pigments that contain Titanium Di-Oxide (White) in the formulation, are always heavier than others, meaning they will fill less volume in the jars.
Jars that commonly appear as less include: Pure White, Snow White, Mercury, Turquoise Seas & Beach Sand.
Both the Part A Resin and Part B Hardener have different densities which means that both parts have different weights.
For our 'Art Resins', the Part B is heavier than the Part A resin.
For our 'Casting Resins' the Part A is heavier than the Part B Hardener.
When measuring out by volume, depending on the ambient temperature (hotter or colder), this changes the specific gravity of the material which can affect the measurements being used. Hence why it isn’t unusual to have some of one component leftover.
However, Please Note: By adding more hardener to the system will not 'kick' or speed up the epoxy. By altering the ratios, it can cause excessive blushing. negatively affect the cured strengths and curing times and potentially ruin the finish over time.
If you are going to use Alcohol Inks in or with epoxy resin we recommend testing in small amounts/ samples first.
As alcohol inks are solvent-based they can react very differently in each resin system. Every epoxy resin system is formulated differently and contain varying ingredients, so no 2 resins will provide the exact same results each time.
By adding Alcohol Inks into resin, will cause the resin to become highly flammable if exposed to excessive heat or a direct flame.
As alcohol inks are not lightfast colourants, they will generally always fade, bleed or change colour. In some instances this is straight away, and for others it can be days, months or years. There is no specific timeframe of when this will occur.
We would recommend the use of the Epoxy pastes in minute amounts to create a transparent effect for the best results.
Our U RESIN Cast & OceanCast resin systems are all a simple 2:1 ratio by volume.
This means for a total of 300ml, you will require 200ml of Part A (Resin) & 100ml of Part B (Hardener)
Yes, Absolutely!
We have 2 main epoxy resin systems designed for these purposes: U RESIN Cast & U RESIN OceanCast.
Both offer slightly different properties, however work in the same way. You can find the full information on both in the description section of each product in the 'Shop'
Our U RESIN Cast has a pot life of 50 minutes at ambient temperature. It is a very fast curing system with a High Exothermic temperature.
Our U RESIN OceanCast has a pot life of 280 minutes at ambient temperature. It is a very slow curing system with a medium-low Exothermic temperature.
You can find more information for each product under their description in the 'shop' section.
This depends on the ambient temperature, resin temperature, type of resin and volume of resin that is poured.
Generally for our Art Resins, after the pot life is finished, it will be touch dry in 6-8 hours.
For our U RESIN Cast, after the pot life is finished, it is generally touch dry in 4 hours.
U RESIN OceanCast, after the pot life is finished, is generally touch dry in 48 hours.
Again, temperature and volume dependent for each system. Overall the warmer the room and resin, the faster the cure time. The cooler the resin and room, the slower the cure time.
A full/post cure is 7-10 days after becoming touch dry. However, this is based on the clear resin itself and an average temperature of 22-255 degrees celsius. If it is colder (Winter time) resin will take longer to fully cure and we would recommend upwards of 21 days if you are creating items (i.e. coasters) to sell.
Our U RESIN Cast is designed to be poured anywhere between 5 - 20mm per layer. Additional layers can be poured once initial layer has cured to build up to the desired thickness.
Our U RESIN OceanCast is designed unlike any other system available in Australia. It can be poured anywhere between 50 - 100mm per layer. We recommend that you do not pour less than 50mm deep, due to the very slow cure time.
You can find more information on each product in their description in the 'Shop' section.
Safety is extremely important, especially when working with epoxy resins!
If you are under 16 years of age or pregnant, please DO NOT use epoxy resin (of any brand).
All of our products come with basic safety & working instructions. We would also recommend finding a suitable and comfortable respirator with P2 filter protection, if you are unable to work in a well ventilated, low-traffic area.
Nitrile gloves should also be worn whenever handling or working with resin.
For more information on Safety Procedures, please email us for a digital copy of the (M) SDS.
Ensure that you store your Resins in a cool, dry area.
Do not allow for direct sunlight as this will cause the resin to yellow.
Yes, absolutely.
Ensure your resin has cured completely for a minimum of 48 hours before sanding.
Any sandpaper grit will work with resin. By re-coating the resin, it will remove any visible scratches made to the bottom layer.
Yes. Any of the pigments, powders or pastes available on our website can be added into our U RESIN Cast or OceanCast systems to create a river table or other casted object.
See 'How much pigments should I add?' for more information.
When creating a river table or other casted objects, we recommend adding no more than 10% colour to resin.
Ideally, 2-5% of colour to resin for the best results.
The more pigment that is added the more concentrated the colour will be.
Any more pigment in the resin can cause the resin to be uncured or soften the resin.
If you are using moulds (i.e. Jewellery, coasters, etc.) and want a clear pour, you are best to use our U RESIN Cast system.
This system has been designed to be poured in 5-20mm thickness with crystal clear clarity.
Colours can also be added to these pours.
Our Flex UV, Standard UV, Thick UV & Liquid Glass have all been designed as flat surface art coatings and will become cloudy, the thicker the (clear) pour.
Find our U RESIN Cast & Liquid Glass systems used in moulds on our Youtube Channel: https://www.youtube.com/channel/UCbIJ7BwoSuSh0rDcs3mZVRQ
Epoxy resin generally does not stick to polypropylene, polyethylene & Silicone.
These are the best materials to create a mould from, however it would depend on the overall size.
Melamine or ply are also options for large moulds, however you will need a good form of release. "Sheathing tape" is a good option to line the moulds with, however we would still recommend the use of a release agent.
A silicone spray like: EaseRelease or a release wax will work as good agents to assist in de-moulding.
We would recommend either our U RESIN Cast or U RESIN OceanCast for casting/ deep pours depending on how you are wanting to create your project.
U RESIN Cast www.uresin.com.au/product-category/u-resin-cast/ - This is suitable for casting 5 - 20mm in 1 pour, per layer (so 2-3 layers would be necessary for your projects). It is a fast curing & High exothermic system meaning you would be able to re-pour another layer 4-6 hours after the gel (temperature dependent).
U RESIN OceanCast www.uresin.com.au/product-category/u-resin-oceancast/ - This is suitable for casting 50 - 100mm in 1 pour, per layer. It is possible to pour 35-50mm thick, however as it is a very slow curing & Low exotherm system it would mean your de-mould time would be longer than normal. However, this would be the best option if you are wanting to do a single layer pour.
If the U RESIN Cast is poured deeper than the 20mm depth limit, it will create a very high exothermic reaction.
U RESIN Cast has a naturally high exothermic temperature when poured between 5 - 20mm. When poured over this amount, it will overheat the resin which will cause the resin to smoke and potentially crack, among other issues.
If the resin cracks during your pour, it is not all bad news! It can be patched by re-pouring resin into the cracks/gaps.
By pouring below the recommended minimum depth for U RESIN Cast can cause the resin to appear webbed or mirky looking. The resin needs to reach the minimum depth to allow the exothermic reaction to occur and provide a glossy-like finish.
If you are wanting to pour below the 5mm minimum depth, we recommend you use our U RESIN Liquid Glass system instead.
By pouring below the recommended minimum depth for U RESIN OceanCast, this will slow down the cure time much further. All information on the product is based on a 50mm pour. It is a naturally slow curing system with a low exothermic reaction, so by pouring below the recommended amount can increase the cure time by more than 48 hours. (Results and cure times will significantly vary depending on the total weight and volume of the pour).
Bubbles will naturally occur during the mixing process. If you are using a drill for a large volume pour, this will draw more air into the resin and cause more bubbles to form.
Once you begin to pour your resin, bubbles will begin to automatically disperse at the U RESIN Cast & OceanCast are very low viscosity systems, with excellent bubble dispersing properties.
We recommend you avoid excess heating of the resin, as this will increase the resin temperature and can cause a faster exothermic reaction. Pour you resin, and allow the resin to flow and self-level and disperse bubbles on its own. After 5-10mins with a butane torch (or similar) very lightly move the heat over the resin from approx. 10cm away and hover over the entire surface. Keep the heat moving and avoid staying in one spot as this can scorch the resin and cause it to smoke.
If you have mixed and poured your resin and notice it is smoking, this can be caused from too much heat being added to the resin or by the volume being poured.
By constantly applying heat to the resin to remove bubbles, will cause the resin to heat up faster than normal and cause smoke.
If you have poured a substantial volume of resin or poured past the recommended maximum depth, this can cause the resin to create a high exothermic reaction, which can cause the resin to smoke. The more volume, the more heat will be generated.
It is very possible for the U RESIN Cast or U RESIN OceanCast to crack. This is generally caused by the exothermic reaction (high volume pours) or if the resin was restricted/braced in some way.
If you do have cracks in your pour, by gently separating the cracks further with a flat head screwdriver or similar, and re-pouring resin into the cracks, will allow the cracks to fill and cover any significant difference between the pours.