June Update 2023

June Update 2023 – As many of you may already know, U RESIN is and always has been a proud Australian owned and operated family business. When we say family, we truly mean it – Parents, Kids, Grandparents and even Puppies; Charlie & Shadow (commonly featured on our Instagram). With that being said, a large part of our family and business (including myself – Alex) will be heading to Europe this June 2023. Actually, we will already be in Europe by the time this is published. While we are very excited for this family trip (the first in over 7 years and the first since starting U RESIN!), we understand that it may cause some inconveniences to our valued customers.

I have built this business alongside my Mum, family and staff from it’s very humble beginnings that all started with a creative dream. As a small business owner, you tend to have to wear a LOT of hats; Marketer & Salesman, Retail Staff, Workshop Teacher, Email Responder, Website Designer, Purchasing Officer, Administrator, Accountant, Receptionist, and the list goes on. Whilst I have been blessed with a very talented and capable family and team, there are many things only I have learnt and taught myself over the years of growing U RESIN.

I want to assure you that we, U RESIN will still be open, both in-store and online, during this period. However, as we will be significantly short-staffed, there may be some delays with the packing and shipping of orders, delays to enquiry responses, and no workshops being held. Fortunately, all manufacturing of resin will continue so there will be no shortages on stock supplies! (Phew!)

We kindly request your patience and understanding throughout the month of June 2023, as our remaining team will do their very best to keep up to date and have things running as close to normal as possible. We understand the importance of timely order processing and strive to provide the best service to our customers at all times.

As a West Australian family business, we take great pride in our commitment to quality and customer satisfaction. We understand that our customers rely on us for the highest quality products and timely delivery of their orders, so we sincerely apologise in advance for any delays that may occur during this period! Just remember it is temporary!

We encourage our customers to place orders well in advance, to ensure that orders are processed and shipped in a timely manner. Our online store will remain open 24/7, and our team will be available to assist with any enquiries during business hours – Monday to Friday. I myself, will try my best to respond to any email or social media enquiries when wifi is easily available. (So apologies for any email or message replies at unusual hours!)

Rest assured, we will be back and running at 110% capacity in July where we will be celebrating U RESIN’s 6th Birthday – Stay tuned for something exciting then!

You will still see plenty of content throughout this month on our Facebook, Instagram, YouTube and Website with new updates and videos already scheduled. + There may even be some travel updates along the way!

We would also like to take this as an opportunity to extend our gratitude for our customers and their continued support and understanding. As a small family business, we value each and every one of our customers, and we appreciate your patience and cooperation during this period!

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We are a 3rd generation of family-owned business specialising in epoxy resin manufacturing and supplies. We are located in Perth, Western Australia, where we manufacture and distribute all of our resin products. We focus on three characteristics: Dependability, Customer Service and Uniqueness.
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